NICE Ltd

NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Security Solutions segment offers suites including incident debriefing and investigation, public safety emergency response optimization; video surveillance and analytics, situation management., nd intelligence and law enforcement. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

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NICE Ltd reports strong Q1 earnings, eyes cloud growth opportunities

NICE's Q1 performance reflects robust financial metrics, strong cloud and AI leadership, and strategic growth initiatives across regions.
The company faces challenges in transitioning to cloud, deployment timelines, and competitive market dynamics, requiring continuous adaptation.
Opportunities lie in cloud adoption growth, customer engagement for additional solutions, and revenue uplift during the maintenance-to-cloud shift.
Overall, NICE's customer-centric approach, focus on AI innovation, and financial strength position it well for future growth and market competitiveness.

NICE reports robust Q2 earnings driven by cloud revenue growth

NICE's Q2 performance showcased strong revenue growth, particularly in cloud, with a focus on long-term customer commitments and market share gains.
Despite challenges in product margins and financial income, the company's competitive edge in cloud services and AI solutions presents growth opportunities.
Continued diversification and market share focus position NICE well for future growth, especially in cloud-based services and AI-driven solutions.

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NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Engagement, and Financial Crime and Compliance Solutions. The Customer Engagement segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced it has been recognized as a Leader in the “Gartner Magic Quadrant for Workforce Engagement Management” report for the 13th consecutive year. NICE is positioned highest on the 'Completeness of Vision' and furthest on the 'Ability to Execute' axis, respectively. NICE is once again the only vendor to be consistently named a Leader by Gartner across both their Magic Quadrant for Contact Center as a Service, North America report2 pu

NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank's adoption of NICE's self-service authentication for its interactive voice response (IVR) services will simplify contact center call system management and increase IVR containment, resulting in a reduction of interaction volume to live agen

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based leader in cloud-based knowledge management software for customer experience. CXone Expert is a comprehensive artificial intelligence (AI)-powered knowledge management solution that reduces friction by projecting personalized content to customers seeking self-service while injecting crucial insights throughout the customer journey. CXone E

NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been recognized as the market share leader in Workforce Management (WFM) for the 12th consecutive year based on seats by DMG Consulting LLC, a leading independent industry analyst firm. NICE has market share leadership with 32.1 percent for the period ending December 31, 2020, up 2.2 percentage points over the previous year; and also received the highest average product satisfaction score of 4.92 from customers. Cus

NICE Receives a Perfect Score From Customers For WFM Product Innovation, Vendor Satisfaction and AI and ML Enablement in DMG Consulting Report

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as a Technology Leader in its recently released “SPARK Matrix™ Anti-Money Laundering (AML) Solution, 2021 report. The Quadrant Knowledge Solutions study, which provides competitive analysis and a ranking of the leading anti-money laundering vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize and its consolidated

NICE Actimize Positioned as Highest-Scoring AML Solutions Vendor Across Technology Excellence Metrics in 2021 Quadrant Knowledge Anti-Money Laundering Solution Report

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that iQor has selected the NICE Workforce Management (WFM) cloud-based suite to help teams augment customer experience across its global service locations. iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is leveraging NICE's AI and machine learning-based scheduling solution to further engage employees and boost customer satisfaction. “iQor is dedicated to putting our employees at t

iQor Selects NICE Workforce Management Cloud Solutions as its Global Platform to Take Customer Experience to the Next Level

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that NEVA, its attended automation solution, has won the 2020 TMC Labs Innovation Award from CUSTOMER Magazine. Part of the NICE Robotic Process Automation (RPA) offering, NEVA received the accolade for its impressive functionality and ability to deliver fast ROI, among others. NICE Employee Virtual Attendant or NEVA is the first employee-focused virtual attendant to hit the global market with the most comprehensive real-time i

NICE Robotic Process Automation Receives 2020 TMC Labs Innovation Award

NICE has executed well in the face of challenges posed by cloud adoption. Its M&A strategy has been insightful and successful. Being associated with cloud services brings about high market expectations. We are being mindful of this.

NICE: Decent Outlook And Strong Fundamentals - But Watch The Valuation

SALT LAKE CITY--(BUSINESS WIRE)-- #NICE--NICE inContact (Nasdaq: NICE) today announced accelerated international adoption of its digital-first CXone cloud contact center platform, tripling sales in the past year and adding a record number of new international customers to the platform. With the increased global demand for CXone, NICE is doubling its local CXone sales and services resources across EMEA, APAC, and South America; launching new local cloud instances in multiple countries around the globe;

NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--Financial services organizations that provide investment advice, and which sell life insurance, annuities and other wealth products, are finding that regulators are escalating how closely they monitor advisor behavior. To help these firms reduce compliance risk, NICE Actimize, a NICE (Nasdaq: NICE) business, today announced the introduction of SURVEIL-X Suitability for Wealth and Insurance, a comprehensive AI-powered surveillance and suitability solution that bui

NICE Actimize Introduces AI-Powered SURVEIL-X Suitability To Reduce Compliance Risk for Wealth Management, Insurance Firms

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--NICE Actimize, a NICE (Nasdaq: NICE) business today announced that its SURVEIL-X Suitability for Wealth Management solution has been named the winner of the 2021 “Wealth Management Innovation” award by FinTech Breakthrough, an independent organization that recognizes the top companies, technologies and products in the global FinTech market. NICE Actimize SURVEIL-X Suitability is an integrated, turnkey solution that addresses global sales practices and suitability

NICE Actimize Achieves FinTech Breakthrough Award for Innovation in Wealth Management Surveillance and Compliance

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced today that Shaw Industries Group, Inc., is experiencing positive results by leveraging NICE's cloud-based Sales Performance Management solution. The US flooring company has benefitted from improved payment accuracy, enhanced operational efficiency and increased customer satisfaction across its large retail network by implementing NICE SPM. For more information, watch this video testimonial. Shaw Industries, a US-based flooring compan

Shaw Industries Automates Sales Compensation and Boosts Operational Efficiency with NICE Sales Performance Management

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that its Robotic Process Automation business has won a gold Globee Best in Business award for the Automation Finder capability in version 7.3. The accolade was presented in the AI category to NICE RPA's Automation Finder which rapidly facilitates more intelligent and accurate discovery of process automation opportunities within the organization. Amardeep Modi, Practice Director at Everest Group, said, “It is our view that NICE'

NICE Wins 2020 Gold Globee Best in Business Award for Artificial Intelligence in Robotic Process Automation

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that NEVA, its attended automation offering, is now enriched with NICE Enlighten AI's real-time behavioral and conversational insights, ensuring hyper-personalized service experiences. This first-of-its-kind innovation enables a real-time understanding of agent behaviors, providing desktop and interaction guidance to accurately meet customer needs. NEVA with NICE Enlighten AI boosts first call resolution, reduces after-the-fact

NICE Infuses NEVA Desktop Guidance with Real-Time Behavioral Insights from Enlighten AI

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that BT has selected its Nexidia Analytics and Engage solutions to drive exceptional customer and employee experiences and increase operational efficiencies. One of the world's leading communications services companies, BT currently uses several solutions in the NICE portfolio, including RPA and WFO, and is standardizing on NICE for customer service across its consumer and enterprise lines of business. The NICE solutions play a

NICE Powers Agile Customer and Employee Experience Excellence for BT

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been recognized as a Leader by Forrester Research in its report entitled ‘The Forrester Wave™: Robotic Process Automation, Q1 2021'. NICE Robotic Process Automation (RPA) received the highest possible scores in the criteria of innovation roadmap, security/access control/authentication, and scale experience in Forrester's report. Noting NICE's ongoing innovation and use of AI, the report also cited its focus on AI et

NICE Robotic Process Automation Recognized as a Leader by Leading Analyst Firm

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has won two ‘ASTORS' Awards for NICE Inform and NICE Investigate. Sponsored by American Security Today, the ‘ASTORS' Awards recognize outstanding product development achievements and exciting new technologies that support law enforcement agencies, first responders and other government entities in their mission to keep cities and communities safe and secure. NICE Inform received a platinum award as the Best 911 Recording

NICE Wins ‘ASTORS' Awards for Best Investigation and 911 Incident Solutions Accelerating Digital Transformation for Evidence Management

SALT LAKE CITY--(BUSINESS WIRE)-- #NICE--NICE inContact (Nasdaq: NICE) today announced a new education series and resources to help companies apply self-service best practices using smarter artificial intelligence (AI) technology to meet consumer demand for faster, convenient experiences. New research, best-practice guides and a series of virtual events bring together the latest research and expertise from NICE inContact and industry leaders to uncover ways to improve customer satisfaction and lower th

NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that Sunrise Communications has selected its Workforce Management (WFM) and Employee Engagement Manager (EEM) solutions to centralize planning and boost workforce engagement across operations. NICE's solutions will enable Sunrise to increase ongoing efficiency by providing real-time staffing and skills visibility as well as accurately forecasting future workforce needs, ensuring customer service at the highest level in any busi

Sunrise Communications Selects NICE to Boost Workforce Agility and Engagement Across Operations in Four Countries

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced the Spring 2021 release of CXone, which adds first-of-its-kind artificial intelligence (AI) innovations with Real-Time Interaction Guidance for agents, expands self-service capabilities, extends its digital-first reach, and empowers highly effective work-from-anywhere teams. With the Spring 2021 product release, organizations can now leverage cutting-edge, industry-first NICE Enlighten AI models to

NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Actimize, a NICE (Nasdaq: NICE) business, and the industry leader in financial crime and compliance solutions, today announced a partnership with Finastra, one of the world's largest providers of financial technology solutions. The partnership will deliver NICE Actimize's industry-leading Xceed cloud-native financial crime platform, which brings unmatched AI and cloud technologies to financial services organizations of any size, to Finastra's customer base,

NICE Actimize and Finastra Announce Partnership to Provide Xceed Cloud-Native Platform to Finastra's Customers

SALT LAKE CITY--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Center as Service Competitive Strategy Innovation and Leadership Award by analyst firm Frost & Sullivan. These recognitions in the European and Australian markets underscore the agility and flexibility of NICE inContact CXone, a market-leading clo

NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) announced today that Skipton Building Society has selected its cloud-based Workforce Management (WFM) and Employee Engagement Manager (EEM) offerings as a bundled solution for its contact centers. As part of an ongoing effort to adopt the most advanced technologies, the UK based building society chose NICE to provide its workforce with flexible scheduling capabilities and thereby improve employee satisfaction while boosting efficiencies throug

Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021 Stevie Awards for Sales & Customer Service within the “contact center solution – new version” category. The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. Consumer behavio

NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that its suite of Real-Time Authentication and Fraud Prevention solutions has won the UK Customer Service Excellence Awards. Attained in the ‘Fight Against Fraud' category, the award was presented to NICE for demonstrating an effective and innovative approach to combatting issues of fraud, positively influencing the industry fraud challenge and effectively deploying technology that successfully combats issues of fraud. NICE Rea

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