NICE Ltd

NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Security Solutions segment offers suites including incident debriefing and investigation, public safety emergency response optimization; video surveillance and analytics, situation management., nd intelligence and law enforcement. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

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NICE Ltd reports strong Q1 earnings, eyes cloud growth opportunities

NICE's Q1 performance reflects robust financial metrics, strong cloud and AI leadership, and strategic growth initiatives across regions.
The company faces challenges in transitioning to cloud, deployment timelines, and competitive market dynamics, requiring continuous adaptation.
Opportunities lie in cloud adoption growth, customer engagement for additional solutions, and revenue uplift during the maintenance-to-cloud shift.
Overall, NICE's customer-centric approach, focus on AI innovation, and financial strength position it well for future growth and market competitiveness.

NICE reports robust Q2 earnings driven by cloud revenue growth

NICE's Q2 performance showcased strong revenue growth, particularly in cloud, with a focus on long-term customer commitments and market share gains.
Despite challenges in product margins and financial income, the company's competitive edge in cloud services and AI solutions presents growth opportunities.
Continued diversification and market share focus position NICE well for future growth, especially in cloud-based services and AI-driven solutions.

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NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Engagement, and Financial Crime and Compliance Solutions. The Customer Engagement segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize (Nasdaq: NICE) was named the category winner for “Best Regulatory Alert Management Solution” in A-Team Group's 2021 Europe RegTech Insight Awards marking its fourth consecutive yearly win across this awards competition. Following its shortlisting by a panel of judges, NICE Actimize and its SURVEIL-X Holistic Conduct Surveillance solutions suite, and the recently announced NICE NTR-X Communication Recording and Compliance Assurance solution, were the

NICE Actimize SURVEIL-X Named “Best Regulatory Alert Management Solution” in 2021 Europe RegTech Insight Awards

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that the City of Philadelphia, the sixth largest city in the U.S., has selected NICE Inform Elite to enhance emergency communications for its new 911 center slated to open in 2022. NICE's next-generation 911-ready technology will enable the center to improve operational performance by streamlining auditing of 911 calls for quality assurance and by eliminating manual processes involved in reconstructing incidents. The implementa

Philadelphia Selects NICE Inform Elite for New 911 Center to Ensure Highest Levels of Service to Public and First Responders

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to identify and then turn at-risk customers into loyal net promoters by automating and deploying real-time hyper-personalized, contextual, conversational surveys at scale. Enlighten AI Feedback vastly expands closed loop efforts, quickly resolves customer issues, and p

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--NICE Actimize, a NICE (NASDAQ: NICE) business, was named “Best Compliance” technology solutions provider by WealthBriefing European Awards 2021. Sponsored by WealthBriefing, a publication of Clearview Financial Media and a leading global provider of business intelligence in the private banking and wealth management space, the program rewards achievement, top class performance, and innovation. As judged by an expert panel drawn from the wealth management industry

NICE Actimize Named “Best Compliance” Technology Provider by 2021 WealthBriefing European Awards

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that the United Kingdom's Leicestershire Police is deploying the NICE Investigate Digital Investigation and Digital Evidence Management solution across its force of 1,800 officers, following a successful pilot test. Leicestershire Police will use NICE Investigate to digitally transform processes around collecting, analyzing and sharing evidence, to drive improved efficiency, time savings, cross-agency collaboration and better j

Leicestershire Police Deploys NICE Investigate to Streamline Digital Evidence Sharing and Improve Cross-Agency Collaboration

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a business of NICE (Nasdaq: NICE) today launched ENGAGE LIVE, the financial crime industry's largest virtual customer event of the year. Featuring an agenda packed with transformative ideas, strategies and insights across six tracks and 36 sessions, ENGAGE LIVE is designed to inform and inspire financial crime risk professionals at every level. To be held on June 9-10, more than 1,000 industry peers will join this complimentary event and participat

NICE Actimize Announces ENGAGE LIVE, the Industry's Largest Virtual Financial Crime Event Featuring Three Keynotes by Renowned Global Talent

ST. PETERSBURG, Fla.--(BUSINESS WIRE)-- #BPO--iQor Wins Judges Choice Award from NICE at Interactions Live 2021 for CX Excellence in Workforce Management.

iQor Wins Judges Choice Award from NICE at Interactions Live 2021 for CX Excellence in Workforce Management

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the winners of its CX Excellence Awards 2021. The winning organizations were recognized for driving creative, innovative customer interactions resulting in next-gen, digitally fluent experiences. The 16 award winners across six categories were honored at Interactions Live, the industry's biggest customer experience virtual event, highlighting strategies for next-gen CX by embedding AI everywhere, engaging employees in a work-fr

NICE Recognizes Trailblazers in Creating Next-Gen CX, Unveiling CX Excellence Award Winners at Interactions Live 2021

RingCentral

NICE Ltd (NASDAQ: NICE) and RingCentral Inc (NYSE: RNG) have extended their multi-year agreement to market and sell RingCentral Contact Center globally to tap the accelerated purchase of UCaaS and CCaaS together. RingCentral can deliver superior integrated UCaaS-CCaaS solution through the combination of RingCentral's MVP platform with NICE CXone, RingCentral COO Anand Eswaran stated.

NICE Extends RingCentral Partnership for Selling RingCentral Contact Center Globally

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE CXone (Nasdaq: NICE) today announced one of the largest financial institutions in Latin America has chosen CXone, the industry's most proven, complete and smart customer experience platform, for a comprehensive move of 10,000 agents to the cloud. It is phasing out an outdated on-premises system in favor of a more flexible, scalable option with CXone that is expected to drive down costs while improving customer and agent experiences. The bank, classified by F

Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone

BELMONT, Calif. & HOBOKEN, N.J.--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG) and NICE (Nasdaq: NICE) today announced a multi-year expansion and extension of their long-term agreement to market and sell RingCentral Contact Center™ worldwide. Capitalizing on the accelerated trend of customers purchasing UCaaS and CCaaS together, RingCentral and NICE are expanding their partnership to bring the combined benefits of their market leading solutions, along with all future innovation and new geograp

RingCentral and NICE Expand and Extend Partnership

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the launch of NICE Enlighten AI Routing, enabling hyper-personalized, next-gen experiences in real-time. Powered by data from NICE Enlighten AI and infused with customer available data sources, NICE Enlighten AI Routing understands the holistic CX needs of the customer and identifies the best attributes to match the customer with the optimal agent in real-time. With NICE Enlighten AI Routing, interactions become more engaging,

NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as a top performing KYC/CDD Technology Leader in its recently released “SPARK Matrix™: Know Your Customer (KYC) Solution, 2021” report. The Quadrant Knowledge Solutions study, which provides competitive analysis and a ranking of the leading Know Your Customer (KYC) vendors in the form of its proprietary SPARK Matrix, scored NICE Actim

NICE Actimize Positioned as a Leading KYC Vendor in 2021 Quadrant Knowledge Report Across Technology Excellence and Customer Impact

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that NICE Enlighten AI for Customer Satisfaction has been named a winner of the 2021 CUSTOMER Magazine Product of the Year Award by integrated media company TMC. Highlighting products that enable their clients to meet and exceed customers' expectations, the award recognizes organizations that are advancing the call center, CRM and teleservices industries one solution at a time. Barry Cooper, President, NICE Workforce and Custom

NICE Enlighten AI Recognized with Product of the Year Award for Enabling Organizations to Meet and Exceed Next-Gen Customer Expectations

NICE Ltd. (NICE) CEO Barak Eilam on Q1 2021 Results - Earnings Call Transcript

Shares of NICE (NASDAQ:NICE) fell 1.4% in pre-market trading after the company reported Q1 results. Quarterly Results Earnings per share rose 14.93% year over year to $1.54, which beat the estimate of $1.49.

NICE: Q1 Earnings Insights

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Reports 32% Growth in Cloud Revenue for the First Quarter of 2021

NICE Reports 32% Growth in Cloud Revenue for the First Quarter of 2021

AudioEye Inc

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Here is a sneak peek on how five notable Internet stocks, GLOB, MCHX, NICE, DASH, AEYE, are poised ahead of their upcoming Q1 results scheduled for May 13.

Internet Stocks' May 13 Q1 Earnings Lineup: GLOB, DASH & More

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE CXone (Nasdaq: NICE) today announced its largest increase in customer satisfaction as its digital-first cloud contact center platform, CXone, experiences accelerated demand with hundreds of new capabilities added, a record number of new customers, and tripled adoption internationally, driving more than 19 points Net Promoter Score (NPS) improvement. “We are in the business of helping organizations foster customer loyalty and brand advocacy,” said Paul Jarman

NICE CXone Delivers Transformative Customer Service, Driving Record Customer Satisfaction Scores

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (Nasdaq: NICE) today announced the expansion of its operations in Japan, spearheading the launch of CXone. The industry's leading Contact Center as a Service (CCaaS) platform, NICE CXone will be supported by a dedicated Japanese support and services team to assist customers with their transition to the cloud to address localization needs. Local cloud providers will be utilized to maintain in-country requirements and provide the highest standards in data secu

Due to Strong Demand, NICE Expands Investment in Japan, creating a New Customer Experience Standard with CXone

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (Nasdaq: NICE) today announced NICE CXone has again landed the top spot in The Contact Center in the Cloud Value Index, 2021 Vendor and Product Assessment from Ventana Research. NICE CXone rated No. 1 in five of seven evaluation categories – more than any other product in the Cloud Value Index, earning the top overall weighted score. NICE CXone achieved a top two rating in the other two categories. The Value Index examines 14 vendors' products in seven evalu

NICE CXone Ranks First Overall in 2021 Contact Center in the Cloud Report from Ventana Research

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced a new series of virtual events sharing best practices for delivering next-gen CX and meeting customers on their channel of choice while providing hyper-personalized experiences. Featuring industry thought leaders, leading analysts and NICE solutions experts, the series will highlight current and future trends as well as best practices for digital fluency, agile workforce engagement and more by infusing AI everywhere. Contact ce

NICE to Present Critical Strategies to Create Next-Gen Customer Experiences for Today's Digital Consumers

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced it is transforming the way contact centers manage interaction recording with the launch of InterACT. A new AI-powered recording solution, InterACT automates end-to-end recording decisioning processes, dramatically reducing manual configurations, saving time and reducing human error. InterACT ensures secure operations, business continuity and scales up to support as many as 200,000 agents on the same system. Based on a microserv

NICE Revolutionizes Contact Center Recording with the Launch of InterACT, the Industry's Only AI-Powered Agile Recording Solution

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) will announce its first quarter 2021 results on Thursday, May 13th, before the opening of the NASDAQ Stock Exchange. Later that day, management will host a conference call to discuss the results. 8:30 AM - Eastern 1:30 PM - UK 3:30 PM - Israel To participate, please call one of the dial-in numbers approximately 15 minutes before the start time: US: +1-877-407-4018 (toll free) or +1-201-689-8471 Israel: 1-809-406-247 (toll free) UK: 0-800-756-3

NICE Provides Dial-in Details for Its First Quarter 2021 Results Teleconference

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--NICE Actimize, a NICE (Nasdaq: NICE) business, and Refinitiv, part of LSEG and a leading global financial markets infrastructure and data provider, today announced a strategic partnership which will enable it to resell NICE Actimize's industry-leading SURVEIL-X Holistic Surveillance Suite through both a cloud or on-premises environment to its growing customer base throughout the Asia-Pacific region. With unparalleled expertise in Asia-Pacific and strong establish

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