LivePerson

LivePerson, Inc. engages in the provision of mobile and online messaging solutions through Conversational Artificial Intelligence (AI). Conversational AI allows humans and machines to interact using natural language, including speech or text. The company operates through the Business and Consumer segments. The Business segment enables brands to leverage the intelligence engine of Conversational Cloud, the firm's enterprise-class cloud-based platform, to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment is involved in facilitating online transactions between independent service providers and individual consumers seeking information and knowledge for a fee via mobile and online messaging. The company was founded by Robert P. LoCascio on November 29, 1995 and is headquartered in New York, NY.

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LivePerson focuses on AI and health initiatives for growth

LivePerson's Q4 2022 Earnings Call highlighted the company's strong focus on AI and health care initiatives, with a strategic emphasis on recurring revenue lines and achieving positive EBITDA and cash flow. Despite challenges in Q4, LivePerson's investments in AI and precision health present significant growth opportunities in enterprise AI and healthcare.

LivePerson reports robust Q1 earnings, bets big on generative AI

LivePerson's strong Q1 performance and focus on generative AI products position it for accelerated growth. The company's emphasis on automation and data-driven outcomes enhances its competitive edge. Challenges include delayed expenses impacting EBITDA and transitioning to an AI company.

LivePerson reports strong Q2 earnings, poised for AI-driven growth

LivePerson delivered robust financial results, showcasing growth in revenue, profitability, and adoption of AI products.
The company's strategic focus on automation, partnerships, and market expansion bodes well for future growth and market leadership.
With a strong performance in deal signings and a positive outlook for the year, LivePerson is poised for continued success in the AI-driven customer engagement space.

LivePerson reports robust Q3 earnings, eyes growth through AI innovation

LivePerson's Q3 2023 performance was strong, with a focus on profitability and core strengths. The company's strategic emphasis on messaging, AI automation, and partnerships drove significant customer wins and revenue growth. While challenges exist in sustaining momentum and managing expectations, LivePerson is well-positioned to capitalize on opportunities in the evolving customer service landscape.

LivePerson reports 25% revenue growth in Q4 2023 earnings call

LivePerson's Q4 2023 earnings call showcased strong revenue growth, strategic focus on operational excellence, and plans for transformation. Despite challenges in renewals and capital structure, the company remains optimistic about future performance and opportunities for growth.

LivePerson exceeds Q1 revenue expectations, focuses on growth strategies

LivePerson demonstrated strong revenue performance and operational efficiency in Q1 2024, maintaining confidence in its full-year guidance amidst strategic initiatives and industry recognition.
While facing challenges related to customer churn and cost reductions, the company's focus on partnerships, product enhancements, and financial stability positions it well for future growth.
Opportunities in B2B profitability, product advancements, and strategic partnerships offer avenues for LivePerson to drive innovation, expand market presence, and capitalize on emerging trends.

LivePerson reports strong Q2 earnings, faces Q3 revenue challenges

LivePerson's Q2 performance was solid, meeting revenue targets and showcasing customer traction.
The company's strengths include financial progress, key executive appointments, and strategic transactions.
Challenges ahead include lower Q3 revenue expectations and the need to balance costs with growth.
Opportunities exist in leveraging AI capabilities, expanding customer base, and driving new business initiatives.

LivePerson surpasses Q3 revenue targets, eyes growth amid challenges

LivePerson's Q3 performance exceeded expectations, driven by revenue growth and strategic initiatives.
While facing challenges like customer churn risks and market competition, the company is well-positioned for growth.
Opportunities lie in expanding customer wins, leveraging generative AI, and exploring new business avenues.
Overall, LivePerson's focus on innovation and customer-centricity sets a strong foundation for future success.

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LivePerson, Inc. engages in the provision of mobile and online messaging solutions through Conversational Artificial Intelligence. Conversational AI allows humans and machines to interact using natural language, including speech or text. It operates through the following geographical segments: United States, Germany, Israel, Australia, and Netherlands. The company was founded by Robert P. LoCascio on November 29, 1995 and is headquartered in New York, NY.

Recognized as best fit for traditional enterprises seeking a reliable and scalable digital transformation partner NEW YORK , June 27, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in "The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024." According to the report, "LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.

LivePerson named a Strong Performer in Digital Customer Interaction Solutions by leading independent research firm

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Achieved highest possible score across seven criteria  in report for customer experience leaders NEW YORK , June 12, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024. The recent report evaluated the 14 most significant providers of conversational AI for customer service against 23 criteria to help customer experience leaders select the right one for their needs.

LivePerson recognized by leading independent research firm as a Strong Performer in Conversational AI for Customer Service report

Leader in digital customer conversations named a Representative Vendor NEW YORK, June 5, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been recognized as a Representative Vendor in the Gartner Market Guide for Conversational AI Solutions. According to Gartner, conversational AI solutions are categorized as "enterprise software that provides tools and controls to develop, customize and deploy AI-enabled applications capable of interacting with users in natural language.

LivePerson recognized in the 2024 Gartner® Market Guide for Conversational AI Solutions Report

Leading digital conversations company awarded top honors for customer engagement from the principal trade association for software NEW YORK , May 30, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, won Best Customer Service Solution at the 2024 SIIA CODiE Awards. Now in its 39th year, the prestigious annual CODiE Awards recognize companies producing the most innovative business technology products across the world.

LivePerson wins Best Customer Service Solution at the 2024 SIIA CODiE Awards

Established revenue leader with proven track record of success joins leading digital conversations company NEW YORK , May 28, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced the appointment of Sandy Hogan as Chief Revenue Officer. Hogan joins the company as part of its go-to-market transformation strategy aimed at generating even more value for its enterprise customers.

LivePerson appoints Sandy Hogan as CRO to accelerate growth, go-to-market strategy, and customer success

Cutting-edge Conversation Orchestration and Voice-to-Digital transformation solutions will debut with demos and keynotes at May 23 virtual Spark event Delta Air Lines, Spotify, GoDaddy, Avaya, Eventus, Quantum Metric, and more will present in-person breakout sessions highlighting innovation in enterprise conversations NEW YORK, May 16, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced the launch of new capabilities, partnerships, and integrations that connect and orchestrate customer conversations at scale. With these solutions, LivePerson's award-winning open platform effortlessly integrates into enterprise technology architecture and intelligently orchestrates large language models, AI, and human agents across voice and messaging to provide more personalized customer experiences.

LivePerson announces new AI capabilities, partnerships, and integrations empowering enterprises to provide connected customer conversations

Enters into agreement to exchange $146 million of its outstanding 2026 Convertible Senior Notes for $100 million of 2029 Convertible Senior Secured Notes Receives commitment for $100 million of new capital in the form of 2029 Convertible Senior Secured Notes to facilitate further deleveraging NEW YORK , May 13, 2024 /PRNewswire/ -- LivePerson, Inc . (Nasdaq: LPSN) ("LivePerson" the "Company", "we" or "us"), the enterprise leader in digital customer conversations, today announced that its largest existing notes investor, Lynrock Lake Master Fund LP ("Lynrock"), has entered into a binding agreement to exchange (the "Exchange") its existing approximately $146 million principal amount of Senior Convertible Notes due 2026 for $100 million of new Senior Secured Convertible Notes due 2029 (the "New Notes").

LivePerson Strengthens Capital Structure

CX leaders to integrate product, go-to-market, and services to provide a unified, omnichannel suite with faster time-to-value and accelerated, derisked path to new innovation for customers with on premises, hybrid, or cloud contact centers MORRISTOWN, N.J. and NEW YORK , May 13, 2024 /PRNewswire/ -- Avaya, a global leader in enterprise customer experience solutions, and LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced a new partnership designed to unify voice, digital, and AI capabilities into a single omnichannel solution that delivers connected, personalized customer experiences and accelerates enterprise digital transformation.

Avaya and LivePerson Announce New Partnership to Deliver Best-in-Class CX

LivePerson, Inc. (NASDAQ:LPSN ) Q1 2024 Earnings Conference Call May 8, 2024 5:00 PM ET Company Participants Jon Perachio - Senior Director, Investor Relations John Sabino - Chief Executive Officer John Collins - Chief Financial Officer & Chief operating Officer Conference Call Participants Jeff Van Rhee - Craig-Hallum Capital Group Operator Good afternoon, ladies and gentlemen, and thank you for standing by. Welcome to LivePerson's First Quarter 2024 Earnings Conference Call.

LivePerson, Inc. (LPSN) Q1 2024 Earnings Call Transcript

LivePerson (LPSN) came out with a quarterly loss of $0.15 per share versus the Zacks Consensus Estimate of a loss of $0.13. This compares to loss of $0.15 per share a year ago.

LivePerson (LPSN) Reports Q1 Loss, Tops Revenue Estimates

-- Total Revenue of $85.1M, above the high-end of our guidance range -- -- Adjusted EBITDA above the midpoint of our guidance range -- NEW YORK , May 8, 2024 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" the "Company", "we" or "us"), the enterprise leader in digital customer conversations, today announced financial results for the first quarter ended March 31, 2024. First Quarter Highlights Total revenue was $85.1 million for the first quarter of 2024, a decrease of 20.9%, as compared to the same period last year driven by customer churn and the exit of non-core business lines.

LivePerson Announces First Quarter 2024 Financial Results

Based on buyer reviews, LivePerson garnered recognition for bot platform, chatbot, conversational marketing, and live chat capabilities NEW YORK , May 2, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced that it has been named a Leader in G2's Grid® reports for Bot Platforms, Chatbots, Conversational Marketing, and Live Chat. These recognitions are based on user responses to reviews and questions on G2, the world's largest and most trusted software marketplace.

LivePerson named a Leader across multiple G2 Grid® reports for digital customer conversations

NEW YORK , April 25, 2024 /PRNewswire/ --  LivePerson, Inc . (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced the planned release of its first quarter financial results after the market close on Wednesday, May 8, 2024.

LivePerson to Announce First Quarter 2024 Financial Results on May 8, 2024

Achieved highest possible score in the conversational delivery mechanisms and modalities criteria NEW YORK , April 23, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in "The Forrester Wave™: Conversation Automation Solutions For B2B, Q1 2024." The new report evaluates the most significant providers of conversation automation solutions for B2B against 33 criteria to help B2B revenue marketing professionals select the right one for their needs.

LivePerson recognized by leading independent research firm as a Strong Performer in Conversation Automation Solutions for B2B report

Enterprise leader for digital customer conversations also honored in Best Contact Center Solution & Achievement in Customer Experience categories NEW YORK , April 16, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, was presented with the Gold Stevie® Award for Best Business Intelligence Solution at the 18th annual Stevie Awards for Sales & Customer Service. Along with the company's 2024 Bronze Stevie honors in both the Best Contact Center Solution and Achievement in Customer Experience categories, this award marks LivePerson's 15th Stevie Win overall.

LivePerson wins Best Business Intelligence Solution at the 2024 Stevie® Awards

Analysis of more than 18 billion transactions identifies LivePerson among the most popular AI solutions for the enterprise NEW YORK , April 11, 2024 /PRNewswire/ -- According to Zscaler's 2024 AI Security Report, LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has become one of the most widely used applications for enterprise AI transactions. The Zscaler ThreatLabz 2024 AI Security Report analyzed more than 18 billion transactions to identify trends in how enterprises use artificial intelligence and machine learning tools today.

Zscaler ranks LivePerson one of the most widely used AI applications

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LivePerson (LPSN) and Infinity unite to transform digital customer experiences, leveraging conversational data and intelligence to drive personalized interactions and measurable ROI for brands.

LivePerson (LPSN) & Infinity Unite to Enhance Digital Experience

New partnership infuses conversational context from voice channel into digital conversations NEW YORK , March 13, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform, today announced a partnership to help brands better personalize digital experiences through the power of conversational data and intelligence. The new partnership drives enhanced personalization and measurable ROI by making it easy to connect attribution data across voice calls and digital messaging conversations.

LivePerson and Infinity partner to help brands better personalize digital experiences through the power of conversational intelligence

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