NICE Ltd

NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Security Solutions segment offers suites including incident debriefing and investigation, public safety emergency response optimization; video surveillance and analytics, situation management., nd intelligence and law enforcement. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

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NICE Ltd reports strong Q1 earnings, eyes cloud growth opportunities

NICE's Q1 performance reflects robust financial metrics, strong cloud and AI leadership, and strategic growth initiatives across regions.
The company faces challenges in transitioning to cloud, deployment timelines, and competitive market dynamics, requiring continuous adaptation.
Opportunities lie in cloud adoption growth, customer engagement for additional solutions, and revenue uplift during the maintenance-to-cloud shift.
Overall, NICE's customer-centric approach, focus on AI innovation, and financial strength position it well for future growth and market competitiveness.

NICE reports robust Q2 earnings driven by cloud revenue growth

NICE's Q2 performance showcased strong revenue growth, particularly in cloud, with a focus on long-term customer commitments and market share gains.
Despite challenges in product margins and financial income, the company's competitive edge in cloud services and AI solutions presents growth opportunities.
Continued diversification and market share focus position NICE well for future growth, especially in cloud-based services and AI-driven solutions.

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NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Engagement, and Financial Crime and Compliance Solutions. The Customer Engagement segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (NASDAQ: NICE), a leading provider of financial communication recording and compliance assurance solutions, today announced that its next generation NICE NTR-X solution is now available for compliance recording capture for communications done via Zoom, including Zoom Meetings and Zoom Phone, a feature-rich cloud phone solution. Participating as a select early adopter partner, NICE worked with Zoom to create and utilize new APIs for financial markets complian

NICE Launches NTR-X Compliance Recording and Capture for Zoom

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the Spring 2022 release of CXone, which adds innovative new capabilities that accelerate self-service success. Further expanding on NICE's CXi platform and its focus on the end-to-end digital customer journey, the new capabilities proactively anticipate points of friction on the web and across mobile journeys and simplify them to drive more positive CX and conversion and deepen loyalty. Expanded integration with additional bots

NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022 Release

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that Global Banking and Finance Review, a financial media platform with over three million readers worldwide, has awarded the company the “Best Technology Management Team, North America” award for 2022. The management team award is the seventh honor received by NICE Actimize from Global Banking & Finance Review for 2022, joining its “Best-Anti-Fraud/Security Solutions” and “Excellence in Innovatio

NICE Actimize Receives 2022 “Best Technology Management Team North America” Award from Global Banking and Finance Review

Hoboken, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been recognized as a MetriStar Top Provider in the Conversational AI Applications category, out of a total of 23 companies evaluated. The ranking was based on high customer sentiment scores and documented business success among NICE customers, surveyed as part of Metrigy's research into customer experience and conversational AI technology. Customers particularly noted the AI/machine learning capabilities and value o

NICE Recognized as a Top Provider for Conversational AI Applications and Chatbots by Metrigy

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that Global Banking and Finance Review, a financial media platform with over three million readers worldwide, has awarded the company six honors over three major geographical areas, including Asia Pacific, Europe, and North America, highlighting its excellence in innovation and as a best solutions provider in those regions. The 2022 Global Banking & Finance Awards® recognitions included the follow

NICE Actimize Wins Six 2022 Global Banking and Finance Awards Highlighting Excellence and Innovation in Enterprise Fraud Technology

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact center agent productivity and customer service after implementing NICE Nexidia Analytics. With all calls automatically tracked and evaluated by the interaction analytics solution, the bank's contact center succeeded in reducing average handle times, increasing compliance with service level expectations, and improving customer satisfaction. Siam C

NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank

NICE Ltd's (NICE) CEO Barak Eilam on Q4 2021 Results - Earnings Call Transcript

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (NASDAQ: NICE) today announced results for the fourth quarter and full year ended December 31, 2021. Fourth Quarter 2021 Financial Highlights GAAP Non-GAAP Revenue of $515 million, growth of 18.6% year-over-year Revenue of $515 million, growth of 17.6% year-over-year Cloud revenue of $285 million, growth of 30.2% year-over-year Cloud revenue of $285 million, growth of 28.1% year-over-year Gross margin of 67.9% compared to 66.4% last year Gross margin of 73.0

NICE Reports 19% Growth in Total Revenue for the Fourth Quarter and 17% Growth for the Full Year 2021

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXoneExpert--NICE (Nasdaq: NICE) today announced that it has been recognized as a MetriStar Top Provider in the Customer Self-Service Knowledge Bases category from a total of 22 companies evaluated. The Metrigy report is based on both customer ratings of providers and quantitative metrics and correlates the products and services evaluated with measurable business success. NICE's top positioning is the result of high customer sentiment scores and customer documented business s

NICE Named MetriStar Top Provider for Smart Self-Service

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) will announce its fourth quarter 2021 results on Thursday, February 17th, before the opening of the NASDAQ Stock Exchange. Later that day, management will host a conference call to discuss the results. 8:30 AM - Eastern 1:30 PM - UK 3:30 PM - Israel To participate, please call one of the dial-in numbers approximately 15 minutes before the start time: US: +1-877-407-4018 (toll free) or +1-201-689-8471 Israel: 1-809-406-247 (toll free) UK: 0-800

NICE Provides Dial-in Details for its Fourth Quarter 2021 Results Teleconference

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (Nasdaq: NICE) today announced a partnership with Etisalat Digital to drive the availability of the CXone platform in the United Arab Emirates (UAE). The collaboration provides Etisalat customers with a clear, seamless path to the cloud with CXone while enabling frictionless digital self-service and agent-assisted customer experiences. With CXone, Etisalat Digital is uniquely positioned to advise and empower organizations to transform their business via effe

NICE Partners with Etisalat Digital to Bring the CXone Cloud Platform to the United Arab Emirates

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the release of its first Environmental, Social and Governance (ESG) report. NICE has promoted positive ESG practices for years and this inaugural report, which adheres to GRI Materiality Disclosure Service standards, is the first disclosure of the company's structured ESG strategy. The report highlights key strategies and processes the company has invested in and takes NICE's commitment to the next level by setting ESG goals fo

NICE Commits to Corporate Citizenship and Social Responsibility in Inaugural Environmental, Social and Governance Report

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (Nasdaq: NICE) today announced the expansion of its partnership with Google and the optimization of CXone, the world's #1 cloud native customer experience platform, for Chrome OS. Joining Google's Chrome Enterprise Recommended program, CXone, NICE's secure, scalable and rapidly deployable platform, now meets the technical bar set by Google to be considered as an optimized solution for devices across the Chrome OS ecosystem for use in contact centers. Organiz

NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Program

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that Wodonga TAFE (Technical and Further Education), a leading vocational education and training provider located in north-east Victoria, Australia, has selected NICE CXone as the centerpiece of its contact center modernization and digitization initiative. The implementation provides improved reporting integrity, forecasting accuracy, visibility over agents, workforce management, and flexibility for remote working for Wodonga T

NICE CXone Selected by Leading Australian Vocational Education Provider to Digitally Transform its Customer Service

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (Nasdaq: NICE) business, was recently recognized by the “Regulation Asia Awards for Excellence 2021” with its award for the “Best Solution in AML/CTF Compliance” in its “Best Solutions - Financial Crime Compliance” category. The Regulation Asia awards program recognizes excellence by firms that help to ensure the highest compliance standards are upheld in the financial industry, and that have shaped the regulatory landscape in the Asia Pacif

NICE Actimize Honored for Best Anti-Money Laundering Solution by Regulation Asia's Excellence Awards

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been named the winner in the ‘ASTORS' Awards in the Best Investigation and 911 Center Solution categories for the sixth consecutive year. Sponsored by American Security Today, the ‘ASTORS' Awards recognize outstanding product development achievements and exciting new technologies that support law enforcement agencies, first responders and other government entities in their mission to keep cities and communities safe

NICE Named Winner in ‘ASTORS' Awards in Best Investigation and 911 Center Solution Categories for Sixth Consecutive Year

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as the category winner for Communications Monitoring in its recently released 2022 RiskTech100® rankings. In addition to the Communications Monitoring category leadership accolade, which it has received for the second consecutive year, NICE Actimize continued to be positioned in the top twenty of Chartis' comprehensive list of top 100 global risk and compliance technology vendo

NICE Actimize Recognized as Category Winner for Communications Monitoring Innovation in the Chartis 2022 RiskTech100® Rankings

NICE teams up with Magnet Forensics to streamline and digitize police case building and investigations.

NICE Partners With Magnet Forensics, Expands Partner Base

WATERLOO, Ontario--(BUSINESS WIRE)--NICE (Nasdaq: NICE) and Magnet Forensics (TSX: MAGT) today announced a partnership to digitally transform police case building and investigations to accelerate the pursuit of justice. The integration of NICE Investigate and Magnet REVIEW will enable police agencies to automatically merge digital forensic evidence from Magnet REVIEW with other digital evidence sources in NICE Investigate to streamline case building and investigations. As a one-stop solution fo

NICE and Magnet Forensics Partner to Digitally Transform Police Case Building and Investigations

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NEVA--NICE (Nasdaq: NICE) today announced the availability of NEVA (NICE Employee Virtual Attendant) for Collection Adherence, a specialized offering to help organizations uphold the communications aspects of the new Fair Debt Collection Practices Act in the United States. Based on NEVA's unique AI models, the solution recognizes events with potential for behavior that could lead to non-compliance in real-time and proactively intervenes by presenting agents with remind

NICE Announces NEVA for Collection Adherence, Enabling Organizations to Uphold New Fair Debt Collection Practices Act Requirements

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been named the overall Exemplary Vendor in the 2022 Value Index for Agent Management report by Ventana Research. NICE ranks highest from among 18 vendors assessed and was named a Value Index Leader across all seven categories evaluated in the report. For a complimentary copy of the report, please click here. Keith Dawson, Vice President and Research Director for Customer Experience at Ventana Research, said, “Choosi

NICE Positioned as the Overall Exemplary Vendor in 2022 Value Index for Agent Management by Ventana Research

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (Nasdaq: NICE) business, was named the category winner for “Best Case Management Solution” in the inaugural Canadian RegTech Association (CRTA) awards competition announced recently by the CRTA's Board of Directors in partnership with Ernst & Young (EY) Canada. The CRTA, a non-profit association dedicated to collaboration to solve regulatory challenges, announced the award as part of its recent event, “The Innovation Game: Adopting RegTe

NICE Actimize ActOne Awarded Inaugural “Best Case Management Solution” Honors by the Canadian RegTech Association

Nice (NICE) is benefiting from an expanding customer base. Its solutions like Inform Elite, Actimize, Robotic Process Automation and Investigate have been gaining traction in recent times.

NICE Rides on Expanding Customer Base, Prospects Aplenty

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that the City of Detroit (Michigan) 911 communications center will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Through this transformation, the 911 center expects to improve productivity, enhance staff performance and satisfaction and provide better service to citizens and communities. Detroit is the larg

City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been recognized as the overall market share leader for total workforce optimization (WFO) by DMG Consulting LLC. The ‘Contact Center Workforce Optimization/Workforce Engagement Management Mid-Year Market Share Report' ranked NICE in the highest position across eight of nine categories. NICE is the leading WFO suite vendor in terms of total company GAAP revenue as well as market share and revenue for contact center W

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