EngageSmart LLC

EngageSmart, Inc. engages in the provision of customer engagement software and integrated payments capabilities. Its operating segments include Enterprise Solutions and SMB Solutions. The Enterprise Solutions segment engages in SaaS solutions that simplify customer-client engagement primarily through electronic billing and digital payments. The SMB Solutions segment engages in the provision of end-to-end practice management solutions geared toward the wellness industry. The company was founded on December 7, 2018 and is headquartered in Braintree, MA.

Earnings data Q3 2021

Earnings data Q4 2021

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EngageSmart achieves record revenue and EBITDA in Q4 2022

EngageSmart delivered record revenue and adjusted EBITDA performance in Q4 2022, driven by strong customer growth and successful pricing changes, positioning the company well for future growth.
With a focus on automation, market expansion, and margin progression, EngageSmart is poised to capitalize on the U.S. market opportunity and drive sustained revenue growth in 2023.
Addressing challenges such as churn due to pricing changes and optimizing costs for margin expansion will be key focus areas for EngageSmart in maintaining its growth trajectory.

EngageSmart (ESMT) achieves record Q1 results, eyes growth opportunities

EngageSmart's Q1 performance showcased record revenue and EBITDA results, driven by strong customer growth, pricing strategies, and retention efforts.
The company's focus on customer-centricity, product innovation, and market potential positions it well for continued success and growth in the mental health care sector.
Challenges include seasonal fluctuations affecting ARPU, valuation concerns for M&A activities, and potential impacts of pricing changes on churn.
Opportunities lie in expanding digital payments, strengthening partnerships, and leveraging mental health care initiatives for growth and improved access to care.

EngageSmart reports record Q2 earnings, eyes telemedicine and acquisitions

EngageSmart's Q2 performance showcased strong financial results, driven by revenue growth, margin expansion, and strategic acquisitions.
The company's focus on operational efficiency, customer-centric approach, and long-term value creation positions it well for sustained growth.
Despite challenges in a competitive market, EngageSmart's strategic initiatives, financial stability, and growth opportunities bode well for future success.

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EngageSmart, Inc. engages in the provision of customer engagement software and integrated payments capabilities. It operates through the Enterprise Solutions and SMB Solutions segments. The Enterprise Solutions segment is involved in SaaS solutions that simplify customer-client engagement primarily through electronic billing and digital payments. The SMB Solutions segment focuses on the provision of end-to-end practice management solutions geared toward the wellness industry. The company was founded on December 7, 2018 and is headquartered in Braintree, MA.

MOUNT PLEASANT, S.C. & BOSTON--(BUSINESS WIRE)--Mount Pleasant Waterworks (MPW), a water and wastewater utility serving a population of 95,000 in South Carolina, has reported a 72% increase in electronic payment adoption since first implementing InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, in December 2017. As of March 2023, MPW also reported a 46% increase in paperless enrollment, as well as a 44% increase in AutoPay enrollment, since first launching Inv.

Mount Pleasant Waterworks Increases Electronic Payment Adoption by 72% Since Implementing InvoiceCloud with Harris Advanced Utility Systems

BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, today announced enhancements to its Online Bank Direct solution, including the ability to deposit by invoice type, receive single, consolidated deposits, and receive funding for matched payments only, so customers will no longer receive funds that are not matched to an invoice. “Being a cloud native solution means that organizations using InvoiceCloud get the latest software updates and.

InvoiceCloud Enhances Online Bank Direct Solution to Support the Growing Needs of Billing Organizations

BOSTON--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, was named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category in the 21st Annual American Business Awards® today. More than 230 professionals worldwide participated in the judging process to select this year's Stevie Award winners. EngageSmart provides software solutions that drive customer sel.

EngageSmart Honored as Silver Stevie® Award Winner in 2023 American Business Awards

BOSTON--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payment solutions, has been named to Energage's Top Workplaces for Leadership, Innovation, Work-Life Flexibility, Compensation & Benefits, and Purpose & Values for 2023. In the past year, EngageSmart has also been named one of Energage's Top Workplaces USA and Energage's Top Workplaces for Employee Well-Being. The list, based solely on confidenti.

EngageSmart Named Top Workplace for Leadership, Innovation, Work-Life Flexibility, Compensation & Benefits, and Purpose & Values 2023

BOSTON--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, will report first quarter 2023 financial results before the market opens on Thursday, May 4, 2023. Management will host a conference call to discuss the results at 8:30 a.m. ET. The conference call will be webcast live on EngageSmart's investor relations website at https://investors.engagesmart.com/events-and-presentations/events./.

EngageSmart to Announce First Quarter 2023 Financial Results on May 4, 2023

ROSLYN, N.Y. & BOSTON--(BUSINESS WIRE)--EmPRO Insurance Company (“EmPRO” or “the Company”), a licensed medical liability insurance carrier based in New York State, saw a 211% increase in electronic payment adoption in its first year of going live with InvoiceCloud's integrated solution. InvoiceCloud, an EngageSmart (NYSE: ESMT) solution, offers a true SaaS online bill payment solution that is designed to turn one-time e-bill payers into fully engaged self-service customers.

EmPRO Insurance Company Sees 211% Increase in Electronic Payment Adoption After Their First Year Going Live with InvoiceCloud

BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, announced it will be participating in the invitation-only Oracle Energy and Water Customer Edge Conference (Oracle Customer Edge) in San Diego on March 12-14, 2023.

InvoiceCloud to Participate in the Oracle Energy and Water Customer Edge Conference; Joins the Oracle Industry Lab

LOS ANGELES--(BUSINESS WIRE)--SimplePractice, an EngageSmart (NYSE: ESMT) solution and industry-leading platform simplifying the health and wellness experience for more than 160,000 solo and small-group practitioners, today announced the launch of a mentorship pilot program during Women's History Month. The program aims to bring practitioners across the industry together to create deeper connections and community with peers in the field.

SimplePractice Launches Mentorship Program to Encourage Connection in the Mental Health Community

BOSTON--(BUSINESS WIRE)--EngageSmart, Inc. (“EngageSmart”) (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, announced today the closing of its previously announced underwritten public offering of 8,000,000 shares of its common stock at a public offering price of $19.

EngageSmart Announces Closing of Public Offering of Common Stock by Selling Stockholders

BOSTON--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, today announced that company executives will participate in the Raymond James 2023 Institutional Investors Conference, taking place in Orlando, Florida. Chief Executive Officer Bob Bennett will be presenting on Wednesday, March 8, 2023, at 8:05 a.m. ET. Management will conduct meetings with investors at the conference that day.

EngageSmart to Present at the Raymond James 2023 Institutional Investors Conference on March 8, 2023

BOSTON--(BUSINESS WIRE)--EngageSmart Announces Pricing of Public Offering of Common Stock by Selling Stockholders

EngageSmart Announces Pricing of Public Offering of Common Stock by Selling Stockholders

BOSTON--(BUSINESS WIRE)--EngageSmart, Inc. (“EngageSmart”) (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, announced today the commencement of a proposed underwritten public offering of 8,000,000 shares of its common stock being offered for sale by certain of its stockholders, including affiliates of General Atlantic, L.P.

EngageSmart Announces Proposed Public Offering of Common Stock by Selling Stockholders

IPO stock and software leader EngageSmart is approaching a new buy point after a 40% rally in recent months. The post IPO Stock Of The Week: Software Leader EngageSmart Nears Buy Point After 40% Rally appeared first on Investor's Business Daily.

IPO Stock Of The Week: Software Leader EngageSmart Nears Buy Point After 40% Rally

BOSTON--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, has appointed Mark Daoust as Chief Customer Officer, Enterprise Solutions. In this role, Daoust will oversee Implementations, Onboarding, Pricing, Settlement Operations, Client Services, and Customer Success across EngageSmart's Enterprise solutions including InvoiceCloud, HealthPay24 and DonorDrive.

EngageSmart Appoints Mark Daoust as Chief Customer Officer, Enterprise Solutions

EngageSmart, Inc. (NYSE:ESMT ) Q4 2022 Earnings Conference Call February 9, 2023 8:30 AM ET Company Participants Josh Schmidt – Investor Relations Bob Bennett – Chief Executive Officer Cassandra Hudson – Chief Financial Officer Conference Call Participants Robert Napoli – William Blair Will Nance – Goldman Sachs Terry Tillman – Truist Securities Ashwin Shirvaikar – Citi Jason Kupferberg – Bank of America Scott Berg – Needham Josh Beck – KeyBanc Raquel Betesh – JPMorgan John Davis – Raymond James Operator Good morning. Thank you for attending today's EngageSmart Fourth Quarter and Fiscal Year 2022 Earnings Call.

EngageSmart, Inc. (ESMT) Q4 2022 Earnings Call Transcript

BOSTON--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, today reported financial results for the fourth quarter and full year ended December 31, 2022. “Our fourth quarter results again exceeded our revenue and Adjusted EBITDA guidance, closing out a phenomenal year of outperformance,” said Bob Bennett, EngageSmart CEO.

EngageSmart Announces Fourth Quarter and Full Year 2022 Results

BOSTON--( BUSINESS WIRE )--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, has been named one of Energage's 2023 Top Workplaces USA. The recognition comes via Energage, a purpose-driven organization that develops solutions to build and brand Top Workplaces. The Top Workplaces program has a 16-year history of surveying more than 20 million employees and recognizing the top organizations across 60 markets for regional Top Workplaces awards.

EngageSmart Named to Energage's 2023 Top Workplaces USA

SYCAMORE, Ill. & BOSTON--( BUSINESS WIRE )--DEVNET, a leading tax core software provider, and InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, are now offering an integrated solution for digital tax payments. According to an InvoiceCloud survey conducted in October of 2022, 50% of bill payers surveyed indicated that since the start of the COVID-19 pandemic they are now more likely to make a digital payment than they were pre-pandemic. In order to keep up with evolving taxpayer preferences and expectations, treasurers and tax collection offices must provide more modern, easy-to-use digital payments and billing experiences.

DEVNET and InvoiceCloud Offer New Integrated Solution to Transform the Digital Payment Experience for Tax Organizations and Their Constituents

BOSTON--( BUSINESS WIRE )--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, will report fourth quarter and full year 2022 financial results before the market opens on Thursday, February 9, 2023. Management will host a conference call to discuss the results at 8:30 a.m. ET.

EngageSmart to Announce Fourth Quarter and Full Year 2022 Financial Results on February 9, 2023

BOSTON--( BUSINESS WIRE )--InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, congratulates its customer SEMCO for its high ranking on J.D. Power's 2022 Gas Utility Residential Customer Satisfaction Study. SEMCO ranked third overall in the Midwest Region: Midsize Segment.

InvoiceCloud Celebrates SEMCO's High Ranking on the 2022 J.D. Power Gas Utility Residential Customer Satisfaction Study

PORT ST. LUCIE, Fla. & BOSTON--( BUSINESS WIRE )--Please replace the release with the following corrected version due to multiple revisions.

CORRECTING and REPLACING Port St. Lucie and InvoiceCloud Launch New Online Payment System to Offer Customers Increased Self-Service Options

PORT ST. LUCIE, Fla. & BOSTON--( BUSINESS WIRE )--The City of Port St. Lucie has implemented InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, to launch a new digital payment, customer engagement, and billing system for utility customers. The new payment portal went live on December 13.

Port St. Lucie and InvoiceCloud Launch New Online Payment System to Offer Customers Increased Self-Service Options

BOSTON--( BUSINESS WIRE )--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, today announced that company executives will participate in the 25th Annual Needham Growth Conference, taking place in New York City, New York. Chief Executive Officer Bob Bennett and Chief Financial Officer Cassandra Hudson will participate in a fireside chat on Tuesday, January 10, 2023, at 12:45 p.m. ET. Management will conduct meetings with investors at the conference that day.

EngageSmart to Present at 25th Annual Needham Growth Conference on January 10, 2023

RENO, Nev. & BOSTON--( BUSINESS WIRE )--Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, announced the results of implementing InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services. TMWA achieved $175,000 in annual operational efficiencies by driving e-adoption, enabling the utility to offset rising costs and stabilize rates for customers.

Truckee Meadows Water Authority Stabilizes Rates for Customers by Driving Operational Efficiencies with InvoiceCloud

Evolving consumer preference necessitates adoption of digital tools. EngageSmart, Inc. solutions are cloud native and vertical-focused solutions.

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